Technology Support

New Parent Orientation

If you can not find what you need here, please contact your FSC. (Please review the Reporting a Problem page for some guidelines about how to best report an issue.

You can browse the topics available by clicking on the small arrow or directly on the title. This will expand the category so you can see the available topics in that category.

Browse Support Topics

PAVCS Issued Laptop Support

Please check our Laptop Page for general information about the laptops and printers
For information about current and upcoming updates to the laptop software, check out our updates page
Each year PAVCS supplies one replacement black ink cartridge per year for each student. Instructions on ordering the one replacement ink cartridge for your PAVCS supplied printer can be found in this document

PAVCS Issued Printer Support

Please check our Laptop Page for general information about the laptops and printers
Each year PAVCS supplies one replacement black ink cartridge per year for each student. Instructions on ordering the one replacement ink cartridge for your PAVCS supplied printer can be found in this document

Blackboard Issues

New to Blackboard? Then check out our Blackboard Video Tutorials.
Some Best Practices for taking tests in Blackboard to help limit any possible issues.
Answers to common technical issues can be found in our Frequently Asked Questions page.
A quick overview of some of the terms/tools and options of Blackboard are covered in our Blackboard Glossary

Elluminate Live! Issues

School Email System

Online School (OLS) Issues

The OLS is our schools "textbooks". The OLS is provided by and supported by K¹² Inc. Please see the K¹²Inc. Support Site..

Internet Browser Issues

If you do not see your problem listed below, be sure to check out some of the other Internet based catagories. Such as the Online School Issues, or the Blackboard Issues sections.

Microsoft Office Issues

Check the Microsoft Office Online site for help.

General Computer Issues

Creating a Secure Password
Check the Microsoft At Home site.

Study Island Issues

Power-Glide Issues

Introduction
Accessing your Foreign Language Course These directions apply to the high school students only.

Pronto Chat Client

Usage and Help with Pronto

Staff Help

If you are a PAVCS staff member, you will most likely find what you need in the PAVCS Teacher's Toolbox. (PAVCS Staff members only, login required)

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